Refund policy

Last updated: November 12, 2026

This policy covers purchases made directly from tjhxrt through our online store at tjhxrt.com.

1. Return Period and Item Eligibility

You have 30 calendar days from the date you receive an item to request a return. An item may be eligible if it doesn’t fit, you no longer want it, it arrived damaged or defective, or it differs from what you ordered.

For returns due to fit or a change of mind, the item must be in its original condition and remain unworn, unwashed, and unused. Leave the original tags attached, include any packaging that came with the item, and provide your order number or other proof of purchase.

You may report damaged, defective, or incorrect items even if they don’t meet these condition requirements. Your rights under applicable law still apply.

2. Requesting a Return

Before sending an item back, email us with your order number, the item you’d like to return, and the reason for the return. If the item is damaged, defective, or incorrect, please include photos when you can reasonably provide them. hello@tjhxrt.com

After we find your order and review your request, we’ll send you instructions. If your return is eligible, we’ll arrange and pay for return shipping.

Return Address
tjhxrt
40 Newport Pkwy
Jersey City, NJ 07310
United States

3. Shipping Costs and Return Fees

We pay the shipping costs for eligible returns and don’t charge restocking or return handling fees. Standard shipping on U.S. orders is free, so there is no original standard shipping charge to deduct from your refund.

4. Inspection and Refunds

We’ll inspect your return and notify you of our decision within 3 business days of receiving it. If we decline the return, we’ll tell you why.

If we approve your return, we’ll initiate the refund to your original payment method within 15 business days of approval. The refund covers what you paid for the accepted items after discounts, plus any applicable refundable taxes.

Your bank or payment provider may take additional time to post the refund. If it hasn’t appeared by the end of your provider’s stated processing period, email us for help tracing it. hello@tjhxrt.com

5. Problems With Your Order

If an item arrives damaged or defective, you receive the wrong item, or part of your order is missing, please contact us by email. We’ll review the issue and arrange an appropriate solution, such as a replacement or refund. If the issue was our fault, we’ll pay the shipping costs needed to resolve it. hello@tjhxrt.com

We may conduct a reasonable inspection to determine what happened. Your rights under applicable law still apply.

6. Exchanges

If you’d like a different size or item, contact us before sending anything back. We’ll check availability and let you know how to proceed.

If we can’t arrange an exchange, you may request a return for the original item if it’s eligible and place a new order.

7. Canceling an Order

Email us as soon as possible if you’d like to cancel. We’ll check whether we can stop the order before it ships. If it has already shipped, follow the return instructions in Section 2. hello@tjhxrt.com

If we confirm the cancellation before shipment, we’ll initiate a refund to your original payment method within 2 business days.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. Any rights or remedies you have under applicable law remain in effect.