Shipping policy

Last updated: November 12, 2026

1. Shipping Destinations and Rates

tjhxrt currently ships exclusively to addresses in the United States. Standard shipping is free on all U.S. orders.

2. Order Processing

After we confirm your order and your payment clears, we typically pack and dispatch it within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Transit time begins when your package ships.

3. Estimated Delivery

Packages typically arrive 5–10 business days after shipment. Including processing, we aim to deliver your order within 6–12 business days of order confirmation.

These timeframes are estimates. Severe weather, holidays, carrier disruptions, or other unforeseen events may delay delivery. If your order is significantly delayed, we’ll share the information we have and explain the options available to you under applicable law.

4. Shipping Origin

Orders ship from the following address.

tjhxrt
40 Newport Pkwy
Jersey City, NJ 07310
United States

5. Shipping Confirmation and Tracking

We’ll send shipment details to the email address you entered at checkout. If the carrier provides tracking information, we’ll include it in the email. It may take some time for the carrier’s first scan to appear.

6. Address Corrections and Delivery Problems

Check your shipping address before submitting your order. If you notice a mistake, email us promptly so we can check whether we can correct the address before your package ships. hello@tjhxrt.com

If your package appears to be lost, arrives damaged, or is marked as delivered but you can’t find it, email us with your order number. We’ll investigate with the carrier and review its delivery status along with the other details of your claim. We’ll then arrange a resolution based on the circumstances and applicable law. hello@tjhxrt.com

7. Returns

You may request a return for eligible items within 30 calendar days of receiving your order. Contact us before mailing anything back so we can send you instructions. We’ll arrange and pay for shipping for eligible returns.

See our Return and Refund Policy for details on how to send back an item and when to expect your refund.